We are happy to refund any items provided that you follow the instructions below.
Made-to-Measure and final sale items, unless proven to have arrived damaged or defective, are not accepted. MTM (Made-to-Measure) and “Choose Your Size” products are also final sale items.
If the product is proven to have arrived damaged or defective, we will cover the return shipping cost and send a prepaid shipping label. For any other reasons (sizing issue, or unsatisfied color or pattern, etc.), all shipping fees for returned item(s) must be at your own expense.
- Please submit a return claim within 14 days of received shipment.
- All shipping fees for returned item(s) must be at your own expense, unless proven to have arrived damage.
- All products come from Japan and must be returned to Japan.
- Used or worn (brief sizing is okay) / Damaged after delivery / Washed or altered / Unsalable conditions (traces of perfume, tags removed)
Click here to read more about our return policy.
Please Note: Due to the situation with COVID-19, we are temporary suspending the Standard Shipping (EMS). If you are located in Russia, please contact us here for other options.
Shipping Area
|
Express Shipping (DHL)
Free shipping over 455 USD
Duties and taxes will be covered
|
| Asia |
10.00 USD
Est. 2 to 3 business days
|
| United States |
15.00 USD
Est. 2 to 3 business days
|
| Canada, Mexico, Central America, Middle East, Oceania |
20.00 USD
Est. 4 to 5 business days
|
| Europe, South America, Africa |
25.00 USD
EU: Est. 3 to 4 business days
Others: Est. 5 to 6 business days
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*Please note:
- There may be a chance the above shipping services does not ship to your country (DHL shipments can not be sent to private or residential addresses in Russia). Please contact your local shipping service or contact us for more information.
- We sometimes separate orders to cut the cost and time of shipping. Please do not worry if you receive two tracking numbers.
Express Shipping (DHL) - We will cover import duties and taxes placed on your parcel at this moment.
