Due to sanitation concerns, we cannot accept returns or exchanges even if the mask is unused.
This product cannot be used in a place where harmful dust or gas is generated, or for the purpose of preventing it.
Should you experience an itch or a rash, discontinue use immediately.
Should you feel unwell due to the smell, discontinue use immediately.
Please keep out of reach of children. Store in a clean, dry place.
Do not use near fire.
When ironing the mask, do not iron the elastic bands.
How to Wash (Hand washing is recommended)
Wash gently with a mild detergent, leave it for about 10 minutes, and then rinse.
Please wash with Oxygen Bleach to remove any stains.
Place between clean towels and give it a shake/tap to dry out the water.
Adjust the shape by hand, use a pair of clothespins to fasten each of the short sides of the mask, and dry in the shade.
When dry, iron from the outside to remove wrinkles.
Please wash the product first before using it.
Please be careful when washing, as the nose wire may get damaged and the rubber cords may get stretched.
Please avoid putting the masks in the dryer.
If it gets dirty, wash immediately.
This product has no antibacterial protection.
Customers are responsible for managing the hygiene and sanitation of the masks after repeated use.
We are happy to refund any items provided that you follow the instructions below.
Made-to-Measure and final sale items, unless proven to have arrived damaged or defective, are not accepted. MTM (Made-to-Measure) and “Choose Your Size” products are also final sale items.
If the product is proven to have arrived damaged or defective, we will cover the return shipping cost and send a prepaid shipping label. For any other reasons (sizing issue, or unsatisfied color or pattern, etc.), all shipping fees for returned item(s) must be at your own expense.
Please submit a return claim within 14 days of received shipment.
All shipping fees for returned item(s) must be at your own expense, unless proven to have arrived damage.
All products come from Japan and must be returned to Japan.
Used or worn (brief sizing is okay) / Damaged after delivery / Washed or altered / Unsalable conditions (traces of perfume, tags removed)
Canada, Mexico, Central America, Middle East, Oceania
Est. 5 to 6 business days
Europe, South America, Africa
USD 25 (Russia USD 30)
EU: Est. 4 to 5 business days
Others: Est. 6 to 7 business days
We generally dispatch the order within 1-5 business days. Due to political crisis between Ukaraine and Russia, we have temporarily suspended the acceptance of shipments of these areas.
There may be a chance either one of the shipping services from above does not ship to your country (e.g. DHL shipments can not be sent to private or residential addresses in Russia). Please contact your local shipping service or contact us for more information.
We sometimes separate orders to cut the cost and time of shipping. Please do not worry if you receive two tracking numbers.
Currently, we cover import duties and taxes placed on your parcel
There may be a chance of delay of your delivery due to custom inspection.