We are happy to refund any items provided that you follow the instructions below.
Made-to-Measure and final sale items, unless proven to have arrived damaged or defective, are not accepted. MTM (Made-to-Measure) and “Choose Your Size” products are also final sale items.
If the product is proven to have arrived damaged or defective, we will cover the return shipping cost and send a prepaid shipping label. For any other reasons (sizing issue, or unsatisfied color or pattern, etc.), all shipping fees for returned item(s) must be at your own expense.
Please submit a return claim within 14 days of received shipment.
All shipping fees for returned item(s) must be at your own expense, unless proven to have arrived damage.
All products come from Japan and must be returned to Japan.
Used or worn (brief sizing is okay) / Damaged after delivery / Washed or altered / Unsalable conditions (traces of perfume, tags removed)
Canada, Mexico, Central America, Middle East, Oceania
Est. 4 to 5 business days
Europe, South America, Africa
USD 25 (Russia USD 30)
EU: Est. 3 to 4 business days
Others: Est. 5 to 6 business days
Due to political crisis between Ukaraine and Russia, we have temporarily suspended the acceptance of shipments of these areas.
There may be a chance either one of the shipping services from above does not ship to your country (e.g. DHL shipments can not be sent to private or residential addresses in Russia). Please contact your local shipping service or contact us for more information.
We sometimes separate orders to cut the cost and time of shipping. Please do not worry if you receive two tracking numbers.
Currently, we cover import duties and taxes placed on your parcel.