Frequently Asked Questions

We have a size guide explaining all of our different fits and their measurements here.
If you already own one of our shirts, check the label which provides your size in both inches and cm.
If you do not own one of our shirts, we recommend getting a tape measure and going to our measurement page to learn which one of the styles in our fit guide suits you.

Sizing differs across brands. Compare the measurements of your shirt to our measurements on our fit guide to find your closest match. Please contact us with your measurements (height, weight, neck, sleeve, chest), the brand, and the size that you usually wear.

Originally, we only made the Tokyo Fit, our standard model.
Our New York fit was born from a need to accommodate taller sizes while still preserving the slim and classic body types.

We have custom order, “Made to Measure” in which find a shirt size that is closest to your chest size.
We then make necessary adjustments; which include: neck size, sleeve length, waist size, shoulder adjustments, etc.
Estimate time is about 3 weeks (delivery time included). Please contact us if you will like more information.

Shirt sleeves can be altered from off the rack.
When placing an order, make sure to add “Alteration for Shirt Sleeves” to the cart with the shirt(s) you like to alter. Please write down the sleeve length you like to alter on the order note before checking out.
Altering the shirt(s) will take around 10 days to process.
Please note that orders CANNOT be canceled during the alteration process.
When the shirts are altered, it will become final sale item(s), which cannot be accepted for return or exchange.

Our shirt measurements should be accurate to our fit guide within a 2% margin of error.
We also include this amount for shrinkage.

Our size system is: 34 (XS), 36 (S), 38 (M), 40 (L), 42 (XL), and One Size.
You may choose your size based on what you typically wear.
However, please note that these sizes are typically made for the average Japanese women.
See #2 below to see the different types of shirts we have available.
Please feel free to contact us and our Women’s Product Specialist will be more than happy to help you.

We have 4 different fit types: Slim Fit, Classic Fit, Over-Size, and International.

Slim Fit: Form-fitting type that beautifully outlines the curves of the body to give a nice slimming effect.

Classic Fit: Looser fit and can be worn both tucked in or untucked.
Not as form-fitting as the slim fit, but still gives a sophisticated look.

Over-Size Shirt: A straight front and voluminous back gives the wearer a refined look from the front,
and a relaxed breezy look from behind.

International Shirt: “A shirt that anyone can wear regardless of nationality, age, or gender.”
A luxurious silhouette allows the wearer to personalize it to meet their own style.

We recommend a cold-water wash with no abrasive chemicals, hanging the shirt up to dry.
Linen, especially, is best left to dry in a shady place.
Applying heat in context other than ironing leaves your shirt at risk for shrinkage beyond the standard variation.

Yes, our shirts have up to 2% shrinkage with cold water washing.
We have factored this into our measurements, and shirts fresh out of the bag include extra fabric for shrinkage.

While an experienced dry-cleaner should be meticulous with our shirts, not every dry cleaner is the same.
As such, we cannot condone dry-cleaners universally due to variations in practices.
We are not responsible for any potential damage to our shirts at the hands of a cleaning service.

All of our shirts will require a little bit of ironing, even our “Easy-Care” TRAVELER wrinkle-resistant shirts.
Our wrinkle-resistant shirts are much more resilient to winkles, but may require a light press once in a while, depending on how the shirt is stored/kept. Please take a look here: TRAVELER

Denim is a twill fabric made with indigo dye. This runs the risk of bleeding on any fabric that is not similarly toned, and will fade with wear. This is to be expected and encouraged, as unique fading of denim in pressure points (such as is seen at the knee in jeans) gives the textile its hard-wearing and unique character.

If you have an account with us, please log in and check the fulfillment status.
If it is "Unfulfilled", we might be able to cancel it.

If you do not have an account with us and have not received a shipping notification, we also might be able to cancel it.
If it says "Fulfilled" or it has shipped, we cannot cancel the order.

Please contact us for assistance.

Please contact us with your order ID and the product IDs of the items that you would like to change to.
Please note that we cannot make any changes to your order once it has been prepared for delivery.

Unfortunately, our current warehouse does not combine shipping after orders have been placed separately.

All orders are shipped from Japan.

We ship to most countries. For more information on our shipping destinations, please click here.

Express Shipping (DHL) - We will cover import duties and taxes placed on your parcel.

We only accept items in unused, ready to sell condition with all tags attached.
You may read our return policy and start your return here.
Additionally, any return must be requested within 14 days of receipt.
If you'd like to return an item, please begin the return process as soon as possible.

Please read our Return Policy for more information

Please contact us and let us know what is defected. A picture will be appreciated.

Unfotunately, we do not offer exchanges online.
The best way to exchange your item is to place a new order and return your original purchase for a refund. We are sorry for the inconvenience.
Please read our Return Policy for more information

We will respond to your inquiry within 3 business days.
Global Online Store Office Hours:
Monday to Friday (Excl. National Holidays)
10:00 AM – 6:00 PM (Japan Standard Time)

We try to restock our signature collection shirts weekly. Other than that, we have new arrivals every week.
Please follow our news and Instagram for information on new arrivals.

Please contact us with the product ID and the size of the item you are looking for.
We will get back to you regarding its availability.
There is always a chance it we may be able to find it in one of our local stores in Japan.

Unfortunately, as of right now, we do not have any plans on adding more sizes.
However, if a size is in high demand, we may improve our variety. We would love to hear from our customers.

Unfortunately, our current warehouse is unable to provide gift wrapping.

Unfortunately, we do not offer this service at the moment.

We offer this service for 17 USD per shirt.
Please note that it takes about a week for the alterations. Please contact us if you are interested.

We list the product ID on each product page.
The key aspect of a given product ID usually consists of the first 6 characters.
This may also be found on the inside of any shirt, usually running along the left seam.
The collar label only shows the size, not the ID.

Please contact us to change your username/password

We offer a free to join, point-based tier membership that earns 5 points per dollar spent.
These points can be converted to $25 off coupon in 2500 points or $50 off coupon in 5000 point increments.
A breakdown of tiers may be found at the end of this article.

If you already have an in-store loyalty account with us, please activate your online account by using the same email address you registered at our store.
If you are new to Kamakura Shirts entirely, please sign up online.
To keep track of your points, please log in and view them under your account tab.

Select the "Redeem Points" option after clicking on your point total, located on your account page.
If you have enough points, you can redeem them for a code that will give you $25 or $50 off. One code can be applied per order. You may also provide this code for in-store purchases. Your point balance will go down upon code redemption, but the discount code will remain available here until you apply it to a purchase.

Approved: The points may be successfully redeemed.
Pending: These points need to be verified before they may be redeemed. This applies to specific purchases and referrals.
Cancelled: The points will not be added to your account, such as when cancelling an order.

It can take a few minutes for us to process your activity and provide your points.
If you believe there is an error on your account, contact us.

Not directly. Please redeem points first for a code to apply during checkout.

We can assist with this. Please contact us.

Points expire after 12 months after your last purchase.

Tiers

There is no expiration for tiers, either you stay in the same tier or go up.